Customer care
Shipping and returns
We ship anywhere in Mexico. Here is everything you need to know about timing, cost, and how to arrange an exchange or a return.
Last updated: June 19, 2026
Delivery zones and times
Times are counted in business days from the moment the parcel leaves our warehouse.
| Zone | Coverage | Estimated time |
|---|---|---|
| Metropolitan area | Mexico City and neighbouring municipalities. | To be confirmed |
| Major cities | State capitals and urban areas. | To be confirmed |
| Rest of Mexico | Smaller towns and outlying areas. | To be confirmed |
Shipping cost
Shipping cost within Mexico: To be confirmed.
Carrier
We work with carriers that cover the whole country.
Every order travels with a tracking number so you can follow it end to end.
How to track your order
- 1
We confirm your payment and prepare your order without delay.
- 2
We email you the tracking number the moment it leaves the warehouse.
- 3
Track your parcel with that number on the carrier’s site.
Exchanges and returns
There is a window to request an exchange or a return from the day your order arrives (to be confirmed).
Conditions
- The piece must be unworn, unwashed, and carry all of its original tags.
- Keep the original packaging and your proof of purchase.
- For hygiene reasons, we do not accept returns on worn intimate apparel.
How to request it
- 1. Write to us at our customer care address with your order number and the reason.
- 2. We confirm the return label and the address to ship it back to.
- 3. Once we receive the piece and check it, we process your exchange or your refund without delay.