Before you buy
Frequently asked questions
What we get asked most, answered short. If something is not defined yet, we say so plainly instead of inventing an answer.
Product and sizing
How do I choose my size?
We publish body measurements in centimeters, not garment measurements. Measure your chest or bust, waist and hips, then compare them against the chart in the size guide. If you fall between two sizes, take the larger one for a looser fit.
What sizes do you carry?
Every style is made in CH, M and G — the Mexican labels for small, medium and large. The exact measurements for each size, garment by garment, are in the size guide.
How do I know what each garment is made of?
Every product page lists its composition with the real material percentages. The top and the leggings, for example, are 78% polyester and 22% elastane. You know exactly what you are wearing and why it performs.
How do I care for my garments?
Wash inside out, cold, on a delicate cycle, with similar colors. Skip fabric softener and bleach: they break down elastane. Dry in the shade, never in a dryer, and do not iron the panels. The care label on the garment always overrides general advice.
Drop 001 and availability
What is Drop 001?
It is Zarval’s first release: 40 pieces per style. We do not restock — when a size is gone, it is gone, and we move on to the next drop. The scarcity is real, not a sales tactic.
When can I buy?
Drop 001 availability: Coming soon. Leave your email under “Notify me” on the product page and we’ll tell you the moment your size lands.
Buying and payment
Which payment methods do you accept?
We accept Visa, Mastercard, Amex, OXXO, and interest-free monthly installments. Payments are processed by Stripe, and the methods available to you are shown at checkout.
Do prices include tax?
Yes. Every price is shown in Mexican pesos (MXN) and includes applicable taxes, unless stated otherwise. The detail is in the terms and conditions (in Spanish).
Shipping and returns
Where do you ship, and how long does it take?
We ship anywhere in Mexico and every order travels with a tracking number. Delivery times by region are still to be confirmed; we publish them in shipping and returns.
How much does shipping cost?
Domestic shipping cost: To be confirmed. As soon as we close rates with the carrier we publish it, together with the coverage areas, in shipping and returns.
Can I exchange a size or return a garment?
Yes. We handle size exchanges and returns for garments that are unworn, unwashed and still carry all their original tags. The exact window to request one is still to be confirmed; the conditions in force are in shipping and returns.
How do I track my order?
As soon as your order leaves the warehouse we send you its tracking number, and with that number you follow the package on the carrier’s own site. The steps are in shipping and returns.
How do I reach you?
Write to soporte@zarval.mx with your order number and what you need. Every channel and our support hours are in contact.